Privacy Policy
Welcome to Sumas Mountain Wellness (“we,” “us,” “our”). We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our website https://www.sumasmountainwellness.com (the “Site”) and other services we provide (collectively, the “Services”).
What Information We Collect
We may collect the following types of information:
a) Personal Information You Provide
Name
Email address
Phone number
Postal address (if relevant, e.g. for billing or mailings)
Payment/billing information (e.g. credit card, when making purchases or booking services)
Appointment, service, or booking details
Communications you send us (e.g. via contact forms, emails, chat)
Other information you voluntarily provide (e.g. in surveys, feedback)
b) Automatically Collected / Technical Information
IP address
Browser type and version
Operating system
Referring / exit pages
Pages visited and time spent
Device identifiers (if applicable)
Cookies, web beacons, analytics and similar tracking technologies
c) Third-Party / External Sources
We may receive information about you from third parties (for example, when you grant permissions, sign in via a third-party service, or via business partners).
How We Use Your Information
We use the information we collect for the following purposes:
To provide, maintain, and improve our Services
To process bookings, payments, and refunds
To communicate with you (e.g. confirmations, reminders, announcements, support)
To personalize your experience (e.g. customizing content)
To send marketing, promotional materials (where you have opted-in)
To analyze usage trends, monitor, and improve the Site and Services
To detect, prevent, and respond to fraud, security issues, or misuse
To comply with legal obligations
Legal Basis (If Applicable / in Jurisdictions That Require It)
Where applicable, we rely on one or more of the following lawful bases to process your personal information:
Your consent
Performance of a contract (e.g. providing services you’ve requested)
Compliance with legal obligations
Our legitimate interests (e.g. improving services, ensuring security)
Sharing / Disclosure of Information
We may share your information in the following ways:
With service providers, vendors, contractors who help us operate the Site or deliver services (e.g. payment processors, booking platforms, hosting, email providers)
With third-party analytics or marketing tools
If we are involved in a merger, acquisition, or sale of assets
To comply with laws, regulation, legal process, or governmental request
To protect rights, property, safety of us or others
With your consent, or as you direct
We will not sell your personal information.
Cookies, Tracking & Analytics
We use cookies and similar technologies to:
Recognize you when you return
Understand how you use our Site
Measure advertising and marketing effectiveness
You can manage or disable cookies via your browser settings, though that may affect your ability to use some parts of the Site.
We may also use third‑party analytics services (like Google Analytics) to help analyze usage. These services may collect information about your visits to our Site (e.g. pages visited, time on site, referring site).
Security
We take reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, use, alteration, or destruction. However, no method of transmission or storage is 100% secure, so we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes listed above, or as required by law (whichever is longer). When we no longer need the data, we securely delete or anonymize it.
Your Rights & Choices
Depending on your jurisdiction, you may have certain rights regarding your personal information, including:
Accessing the personal information we hold about you
Correcting or updating inaccurate data
Requesting deletion or anonymization
Withdrawing consent (where processing is based on consent)
Objecting to or restricting certain processing
Receiving a portable copy of your data
To exercise these rights, contact us at the contact information below. We may ask for verification before fulfilling requests.
Children’s Privacy
We welcome clients of all ages, including children. We are committed to protecting the privacy of minors and handle their personal information with special care.
For clients under the age of 13, we require that a parent or legal guardian provide consent before collecting, using, or disclosing any personal information. This may include booking appointments, providing health-related information, or communicating with our practitioners.
We only collect and use a child’s personal information for the purposes of delivering wellness services, communicating with parents/guardians, and maintaining accurate client records. We do not use children’s personal information for marketing purposes without explicit parental consent.
If you are a parent or guardian and have questions or concerns about your child’s personal information, or if you believe we have collected such information without appropriate consent, please contact us and we will promptly investigate and take appropriate action.
Third-Party Links & Services
Our Site may contain links to third-party websites, plug-ins, or services. These external sites have their own privacy policies, and we are not responsible for their practices. We encourage you to review their policies before providing information.
International Transfers
If your data is transferred or accessed across borders (e.g. to servers in other countries), we will ensure it is protected in accordance with applicable law (e.g. using standard contractual clauses, encryption).
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the revised version on this page with the “Last Updated” date. Where required, we may notify you (e.g. via email) about significant changes.
Contact Us
If you have questions, concerns, or requests about this Privacy Policy or your privacy more generally, please contact us:
Email: sumasmountainwellness@gmail.com
Address: 37667 Dawson Road, Abbotsford, BC, Canada
Phone: 778‑837‑8668